Shipping policy
DELIVERY AND IN-STORE PICKUP OF PRODUCTS
Customers may choose from several delivery methods for their order: Colissimo, Chronopost – Pickup Point, Chronopost – Home Delivery, In-Store Pickup, or Courier Delivery.
DELIVERY BY COLISSIMO OR CHRONOPOST
Delivery by Colissimo or Chronopost is available in mainland France only.
Orders received and validated after payment approval are prepared in our workshops and shipped every Tuesday and Thursday (excluding public holidays). If Tuesday or Thursday is a public holiday, shipments will be made the following day.
Orders placed from Tuesday after 10:00 a.m. through Wednesday evening will be shipped on Thursday. Orders placed from Thursday after 10:00 a.m. through Monday evening will be shipped the following Tuesday.
Rates for Mainland France and Monaco
Colissimo
0g – 1000g: €9.50
1001g – 2500g: €10.50
2501g – 3500g: €11.50
3501g – 5000g: €12.50
Chronopost – Pickup Point
0g – 1999g: €7.70
2000g – 2999g: €8.30
3000g – 3999g: €8.80
4000g – 4999g: €9.30
Chronopost – Home Delivery
0g – 999g: €9.90
1000g – 1999g: €9.50
2000g – 2999g: €10.90
3000g – 3999g: €11.90
4000g – 4999g: €12.50
Free delivery in mainland France for orders over €70.
Delivery Within the European Union:
Delivery is carried out via Chronopost. Rates vary depending on weight and destination.
Countries served:
Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, and Sweden.
For deliveries to other destinations, customers may send a request by email to the Boissier sales department at contact@maison-boissier.com with the list of desired products. Boissier will provide a quotation including shipping costs, which the customer may accept or decline.
If the recipient or another authorized person is absent at the time of delivery, and provided the mailbox is accessible, the carrier will leave a delivery notice inviting the recipient to contact them or collect the parcel from the nearest pickup point.
Boissier cannot be held responsible for any deterioration of products resulting from delayed collection from the carrier. Boissier shall under no circumstances be held liable for failed deliveries due to an incorrect address or inability to deliver to the specified address.
If a delivery address is incomplete or inaccurate, Boissier reserves the right to contact the recipient directly by telephone in order to obtain the missing information, provided that the phone number supplied is valid and the recipient is available.
In the event that a parcel is returned, Boissier will destroy the products and no refund or replacement request may be made by the customer.
Orders containing a post office box address cannot be processed.
Boissier cannot be held liable if delivery cannot be completed due to natural disasters or force majeure.
Customers are advised that for long-distance deliveries (3 to 5 days transit time), despite the special packaging used during warm seasons, handcrafted chocolates travel better during colder periods of the year.
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COURIER DELIVERY
Courier deliveries are available within Paris city limits only, from Monday to Friday, between 10:00 a.m. and 6:00 p.m.
No courier deliveries are available on Saturdays, Sundays, or public holidays.
Delivery fee: €20 incl. VAT
Delivery time from our workshops: 4 hours
Delivery times are provided for information purposes only. Maison Boissier will make every effort to complete delivery within the indicated timeframe, taking into account transportation methods, traffic conditions, weather, and other circumstances.
To ensure successful delivery, customers must ensure that the recipient will be available during the selected delivery time slot and provide a telephone number so that the courier may contact them if necessary.
The recipient’s signature on the courier’s digital device constitutes proof of delivery and has the same legal value as a handwritten signature.
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IN-STORE PICKUP
In-store pickup is free of charge.
For orders placed with the In-Store Pickup option, the customer agrees to collect the order from the selected boutique within 48 hours of receiving confirmation that the order is available. Boissier cannot refund orders that are not collected by the customer.
Pickup locations:
64 Galerie Vivienne – 75002 Paris, France
77 rue du Bac – 75007 Paris, France
48 rue de Passy – 75016 Paris, France